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Other FAQs

What does In-Deed do?


In-Deed provides conveyancing for people selling or purchasing residential property in England and Wales.

While we don’t have a large presence in Scotland, we are still able to provide you with a highly-experienced, Scottish conveyancing law firm dependent on the circumstances of your planned transaction. Give us a call or send us an email and we will do everything we can to assist you.

With In-Deed, you will be assigned a personal, fully-qualified conveyancing solicitor to manage your conveyancing transaction from start to finish.

If you want to contact us to get your conveyancing under way, contact us on email at [email protected], or call us on 0800 038 6886.

Where does In-Deed operate?


In-Deed’s services are available across all parts of England and Wales.

If are you selling or buying a property in Scotland, we are able to provide you with a Scottish conveyancing law firm dependent on the specific circumstances of your transaction.

Please contact a member of the In-Deed team for further details on 0800 038 6886, or by email at [email protected].

Can In-Deed deal with auction properties? Will this cost me extra?


Yes, In-Deed does accept instructions for auction properties.

In an auction purchase, for your conveyancing solicitor to review the auction pack before the auction, there will be an additional payment of £300 for each pack that is reviewed. If you are successful at the auction, this fee will be deducted from the legal fee payable at completion.

In a sale by auction, for your conveyancing solicitor to prepare the legal pack required by the auctions company, there will be an additional payment of £300 for each pack prepared. If you are successful at the auction, this fee will be deducted from the legal fee payable at completion.

Please also be aware that the auction company may require searches to be included in the legal pack, and these will be charged in addition to the legal fees; your conveyancing solicitor will provide details of these charges when the auction company requirements are known.

For more information and advice on auctions and conveyancing, you can call In-Deed’s expert advisers on 0800 038 6886, or drop us a line at [email protected].

Can you deal with the mortgage lender for my purchase?


Most lenders in the UK had hundreds, if not thousands, of law firms, who they agreed could act on behalf of the buyer/borrower and the bank or building society. This meant that most conveyancing firms would have been able to act for the purchase, and for the mortgage without issue.

However, a lot of these lenders have recently revised their mortgage process and now have very few firms across the UK, who can act on their behalf.

It is important to the successful and swift conclusion of your transaction that you instruct a conveyancing solicitor who can represent both you and the mortgage lender.

In-Deed is able to represent all lenders across England and Wales, thereby removing the need for you to pay the lender’s legal bill.

If you have any further questions, please call our team of advisers on 0800 038 6886, or send a note to [email protected], and we’ll be happy to help you.

How do I go about writing a review of In-Deed’s services?


Conveyancing reviews are an important part of finding out whether you can trust your chosen solicitor or conveyancer, and, at In-Deed, we are proud that many of our clients come to us because they have been impressed by the comments and recommendations made by others using our service!

In-Deed Conveyancing uses Trust Pilot, so, if you want to write a review about our services or your experience with us, you can do so on the Trust Pilot site here

All of the reviews are posted independently and anonymously.

Your feedback is very important to us, so please can we ask you to leave as much information as possible, so that it not only helps us, but also other prospective clients.

My conveyancing solicitor isn’t regularly updating me: What do I do?


We are sorry to hear you are not receiving regular updates.

Please let a member of the In-Deed team know by emailing us at [email protected] or calling on 0800 038 6886, and we will get everything sorted for you, because the team at In-Deed can provide any updates that you need. They also have great relationships forged with all of the conveyancing solicitors on our panel, and regularly check up on the progress of your transaction on your behalf. This enables them to raise any concerns before they become a significant problem, ensuring the continued smooth progress you should expect.

You will also like to know that we are available seven days a week, often beyond the opening hours of most conveyancing solicitors’ offices, so will be able to provide you with your required information if your solicitor’s office is closed.

My house sale and/or purchase has fallen through: What do I do now?


We are sorry to hear you were unsuccessful with your sale or purchase. Please notify your conveyancing solicitor by sending them a message, or by giving them a call.

If you are continuing to try and sell or buy a property, let them know and they will leave your account open. The small initial payment of £120 that secured the fixed-fee element of your quote can be transferred to your next transaction.

This means that if you have any legal questions or instruct on another sale/purchase, you will receive professional advice and work with the same conveyancing solicitor.

How do I complain about my conveyancing solicitor?


Every law firm has a different complaints procedure, which you will need to consult in order to make an official complaint. This will be part of your welcome pack that you received upon instructing the conveyancing solicitor.

However, it is very important to us at In-Deed to ensure that any problems are resolved swiftly and efficiently, and ideally before you feel it necessary to raise a formal complaint. You can call In-Deed whenever our lines are open, seven days a week, on 0800 038 6886, or you can send us an email at any time at [email protected].

We will also be monitoring your transaction to ensure a smooth service is maintaining, flagging up and resolving any issues with your conveyancing solicitor swiftly and efficiently.

We want to ensure that the service you receive is continually of a high quality, and want any feedback you might have at any point in your transaction.

How do I complain about In-Deed?


We are sorry to hear you are not happy with the service In-Deed is providing. To make a complaint, please

  • Email any complaints to [email protected];
  • Post to In-Deed, 95 Chancery Lane, London, WC2A 1DT;


  • Call us on 0800 038 6886.

In the unlikely situation where you feel you need to make a complaint, it will be treated with efficiency and respect. All complaints will be sent to In-Deed’s managing director and dealt with seriously. We can assure you that, not only will we deal with any complaint, but we will work hard to get a speedy resolution for you.