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Instruction FAQs

When can I instruct my conveyancing solicitor?


You can instruct your conveyancing solicitor whenever you feel ready. With In-Deed, you can even instruct before you have sold and/or agreed on the purchase of a property. Because there are no upfront costs, other than the small £120 initial payment to secure the fixed-fee element of your quote, and no obligation to continue with our service, many of our customers choose to instruct a conveyancing solicitor before accepting or making an offer.

Once you have instructed In-Deed, your conveyancer will be in touch to gather more information about your situation, and to offer any advice. Then all you need to do is to keep your solicitor updated on your progress, and inform your solicitor as and when you are ready to begin the conveyancing process.

Your conveyancing quote is dependent on the valuation of the property and is therefore subject to change if the home you buy or sell changes price. However, this is very rare, unless that valuation was wrong, but it is easy to get a new quote at any stage. Have a look at the answer to the question ‘What happens to the quote if the property value has changed since the initial instruction?’ for more information.

What happens to the quote if the property value has changed since the initial instruction?


Although it is a very rare occurrence, the value of your property may be subject to change in the interim period between instructing your conveyancing solicitor and the exchange and completion process.

Please be aware that your conveyancing quote is dependent on the property value and is therefore liable to require adjustment if the home you buy or sell changes price. However, this is very rare, unless the valuation was wrong, but it is easy to get a new quote at any stage.

Click the ‘get your solicitor now’ button on your quote page to fill in some simple and easy questions to enable us provide you with your fixed-fee quote.

You will still be working with the same conveyancing solicitor already assigned to your case, but they will talk to you to find out more about the circumstances of the change in valuation.

Alternatively, In-Deed is able to help you sort the issues out over the phone, seven days a week and outside standard working hours, and they will answer any questions you may have. Please call 0800 038 6886, and an In-Deed legal expert will be happy to help you.

What does instructing mean?


The point where you decide to use a specific solicitor’s firm or conveyancer, and therefore provide specific information about yourself and the property, is called ‘instructing’.

Some conveyancing firms will also take a deposit at this step; however, In-Deed only request a very small initial payment of £120 in order to secure the fixed-fee element of your quote.

You will then receive an email from In-Deed summarising your details and particulars of the property, in addition to all the contact information of your assigned conveyancing solicitor.

Should I take the estate agent’s recommendation of a conveyancing solicitor?


The problem with instructing a conveyancing solicitor recommended to you by an estate agent is that they are most likely to suggest a conveyancing firm who pay them the highest referral fee. While they might be fine – and you should check their track record before signing anything – it is quite possible that they won’t be the best choice for your needs.

With In-Deed, though, we are impartial and work with your interests firmly at the centre of what we do. And you can easily see how good we are by checking out some of our clients’ reviews on the Trust Pilot site here!

Talk to one of our team of conveyancing advisers on 0800 038 6886, or send us a note at [email protected].

Can I speak to a conveyancing solicitor before I instruct them?


If you have a legal query and need to seek advice from a conveyancing solicitor before instructing them, call In-Deed’s number, 0800 038 6886, and you’ll be put straight through to one of our friendly experts, who will listen to your question, taking down all the relevant information.

If they are unable to give you an answer immediately, In-Deed’s adviser will consult with an appropriate conveyancing solicitor from In-Deed’s panel, in order to establish the solicitor’s perspective on the question. Once they have the information, the adviser will call you straight back with the response, and they will be happy to discuss it further if you need to.

How do I instruct In-Deed?


You can instruct In-Deed in a few easy steps online.

First, you’ll need to get a quote. When you’re ready, click the orange ‘get your instant quote’ button, and fill in a few short questions in order to instruct In-Deed.

If you are missing any information, no problem: your conveyancing solicitor will be in touch to fill in any blanks.

When you have instructed your solicitor, you are usually asked a short series of questions and then assigned your conveyancing solicitor.

Alternatively, a member of the In-Deed team can help you to instruct a solicitor over the phone. Either call 0800 038 6886, or email [email protected] to arrange a suitable time for us to call you!

How long does it take for a conveyancing solicitor to be assigned to me?


After instructing In-Deed, you will be immediately assigned to a conveyancing solicitors’ firm and you will be given their address and telephone number by email.

Your solicitor will then be assigned to you within four business hours; however, usually this is much faster. Your In-Deed conveyancing solicitor will then be in touch to introduce themselves and get everything under way.

If I change my mind, will In-Deed allow me to cancel the instruction of a conveyancing solicitor?


Yes. In-Deed’s cancellation policy allows you a 14-day period, during which you can retract your instruction of a conveyancing solicitor.

If you do decide to cancel within these 14 days, you will be given a full refund, without quibble, of the small initial payment of £120. Note that this refund can take around 5 to 7 working days to appear in your bank account, or against your credit card.

But In-Deed is here to help you where they can: Even if you decide to dis-instruct your conveyancing solicitor after the 14-day period has elapsed, we will keep the £120 on account for you to use when you are ready to instruct on a future transaction, and this will never expire. You can even gift it to a family member or a friend to use instead!

More detail on our cancellation policy can be found here.

I want to instruct on an additional property. How do I do this?


With In-Deed, it is easy to instruct on an additional sale or purchase when you already in progress with another transaction. Simply create a new quote for the additional property.

Next, fill in the brief details in the same manner that you did before. You will automatically be assigned the same conveyancing solicitor, who will get everything moving straight away!