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Frequently asked questions

If you cannot find what you are looking for or require further information then please do not hesitate to call us on 0330 100 2322 or email enquiries@in-deed.net

Most Commonly Asked Questions

Do I need my solicitor to be local?

These days, there is no need to meet with your solicitor face to face. Everything required to carry out the legal side of selling your home can be carried out most efficiently electronically and by phone (only using the post if required). In-Deed's easy online system is designed to provide you with high quality service where ever you live in England or Wales, using some of the best lawyers in the country. If you are selling a property in Scotland, while you will be unable to use the In-Deed online system, we are able to provide you with a highly experienced Scottish conveyancing law firm – please contact us to find out more. Back to Top

How fast can In-Deed complete the conveyancing process?

At In-Deed we aim to minimise loss of time by making the conveyancing process as fast and as simple as possible. However, we cannot guarantee a timeframe for your conveyancing due to third parties outside of our control such as delays caused by lenders or by the other side’s solicitors.

However, we have found that on average we cut two weeks off of the conveyancing process. This is because we only work with proactive solicitors, who are committed to providing a personal service and we have created the industry’s most advanced online system, which you access through your secure online account.

If you need a fast completion please let your lawyer know and they will always endeavour to meet your wishes. Back to Top

My property purchase/sale is complicated and I need to speak to someone!

No problem! We know that a house sale or purchase is infrequently black & white. In-Deed’s legal experts are always happy to answer your conveyancing and property questions and if we do not know the answer we will endeavour to find out and get back to you as fast as possible. Please call 0330 100 2322 or email enquiries@in-deed.net to speak with someone.

If you need further legal help we will put you in touch with one of our solicitors who will give you free advice – do not worry we will not pressure you to use our service, but will give you the information you need to make your house move successful! Back to Top

About In-Deed

What does In-Deed do?

In-Deed provides conveyancing for people selling or purchasing residential property in England and Wales.

With In-Deed you will be assigned a personal, fully-qualified conveyancing solicitor and a secure online account to manage your conveyancing transaction from start to finish. Back to Top

Where does In-Deed operate?

In-Deed’s services are available in England & Wales. If are you selling or buying a property in Scotland, while you will be unable to use the In-Deed online system, we are able to provide you with a Scottish conveyancing law firm. Please contact a member of the In-Deed team for further details. Back to Top

My In-Deed Quote

How do I get a quote?

On the left-hand side of every In-Deed webpage is a blue “get a conveyancing quote” box. All you need to do is enter the information of the property you are buying and/or selling and click “get a quote” to instantly be given a full quote for your purchase and/or sale. Back to Top

How do I see my quote?

To see your In-Deed quote either click “see full quote” in the “Your In-Deed quote” box displayed on the left-hand side of any page on the website or click the “Quote” link out of the headers along the top. Alternatively, if you saved your quote, sign into In-Deed using the email address and password you originally provided us with.

If you are using a different browser, a different computer or have not visited In-Deed’s site for some time your quote may no longer be available online. We rarely change our pricing so the easiest thing to do is to get a new quote by filling in the property details in the blue “get a conveyancing quote” on the left-hand side.

All quotes are guaranteed for 28 days so on the off-chance the price has now increased please call In-Deed on 0330 100 2322, we will be able to locate your original quote so you can instruct with the previous price. Back to Top

What is In-Deed’s Price Promise?

Nasty surprises around the legal costs of buying or selling a home are alarmingly common. They happen when unforeseen complications arise, when third-party costs exceed expectations or when the initial estimate is simply off the mark - accidentally or otherwise.

At In-Deed, the price that we give you up front is the price that you will pay. We're conveyancing experts so we know what a transaction should cost in both legal time and in third-party fees. It's our job to make sure we can deliver on-budget. Back to Top

Why are leasehold properties not covered by In-Deed’s Price Promise?

We cannot control one particular third party costs - the costs imposed on a leasehold (or share of freehold) transaction by a landlord/management company for the production of the "information pack". The pack details the service and management charges, ground rent, the requirements of the landlord/management company in the sale of the property and the charge for recording details of a new owner. There is no fool proof way that we can determine this charge but we can assure you that we will pass the cost on without any mark-up. Back to Top

What does no completion, no fee mean?

At In-Deed we work under a no completion, no fee policy. We know first-hand how disappointing it is when a house sale or purchase falls through. The last thing that you need is legal bills to deal with. That’s why, with In-Deed, you will only pay when the transaction is complete. And if your transaction falls through for any reason, you don’t pay any legal fees! Back to Top

What are disbursements?

Disbursements are third party costs that your lawyer must pay to other companies or other organisations on your behalf. These include searches, fees for Land Registry, money transfer costs and stamp duty land tax. The Land Registry Tax and Stamp Duty are calculated according to the value of the property, the others are fixed. Back to Top

How can I pay the £260 to cover searches on my purchase?

This payment will be taken via credit card, debit card or cheque. Your lawyer will also inform you of whether they can accept direct bank or online payments and when to pay. Back to Top

When do I pay In-Deed?

Because of our no completion, no fee policy you will not have to pay any legal fees until you complete on your sale or purchase.

The only amount paid before completion is £260 to cover third party costs (disbursements) when you are purchasing a property. Your lawyer will ask for this once they have received the sale contract, usually a week or two into the process.

Unlike many of our competitors you do not have to pay a deposit when you instruct us. This means that many of our customers choose to get a lawyer before they accept an offer on their sale or before they have an offer accepted on a purchase. By doing this they have their lawyer available if they have any legal questions, without the worry of being charged or obligated to continue with the service if they so wish. Back to Top

My Lawyer

Do I need to use a conveyancer or lawyer for my conveyancing?

No, you do not have to have a conveyancer or lawyer and can choose to do your conveyancing yourself. However, conveyancing is complicated, time-consuming and involves a number of legal documents, making the process risky if you do not know what you are doing. Furthermore, a lot of mortgage lenders insist a professional does the work. Back to Top

Are all conveyancing lawyers the same?

At In-Deed we guarantee we will provide you with one of the best conveyancing lawyers in the UK, so you know you will work with a lawyer who is fully-qualified and experienced. Sadly this is not always the case with other law firms and conveyancers.As with any profession there are poor, average, good and fantastic levels of service, which is dependent on the firm and lawyer(s) handling your case. Back to Top

Are all your lawyers qualified?

Yes, all our lawyers are qualified and have been checked by In-Deed’s Director of Panel Management to make sure they are the best available, experts in what they do and dedicated to top notch customer service. Not all property lawyers have the same level of qualifications and in order to receive the best level of service you want a qualified lawyer with a wealth of experience behind them. At In-Deed we can guarantee all our lawyers meet a strict set of criteria set out by our Legal Services Director Julie. Back to Top

Where are your lawyers based?

In-Deed’s lawyers are based all over England and Wales. Your unique web-based account allows In-Deed to bring them to you providing you with the the best lawyers in the country without you ever having to leave your home. Check out the “Do I need my solicitor to be local?” question to find out more. Back to Top

How and when can I contact my lawyer?

In the top right hand corner of your account are your lawyer’s details. Here you can either choose to “send a message” or call your lawyer on their direct line. Your lawyer will be able to confirm when their specific business hours are, but these are usually 9am to 6pm Monday to Friday. If you need to contact your lawyer outside these times then please do not hesitate to either call and leave a message or send a message off of your account and they will get back to you as soon as they can. Back to Top

What sort of service can I expect?

Some conveyancers try to make more money by juggling a high volume of cases at once. A heavy case-load means that your sale or purchase may be relegated to back of the queue. Your case could be passed around a team of lawyers or even sent offshore. At In-Deed every customer has a UK based personal lawyer who works with you throughout the entire process; they really get to know you and your case! Furthermore, at In-Deed we have systems in place, which mean our lawyers only handle a set number of cases. This means every customer receives a quality, personal service, specific to their needs. Back to Top

Conveyancing Related Questions

What does conveyancing mean?

Conveyancing is the legal side of buying and selling a property and involves the transfer of legal title of property from one person to another. Back to Top

Why is conveyancing so difficult?

Not many people have positive feedback about the legal process of buying a home in the UK. Ask the vast majority of homebuyers what is like and they will tell you how it took longer than they expected, it cost more than they planned and they felt confused and out of control. There is no single reason to why this is the case, but here are some contributing factors:

Old fashioned laws: Many of the laws and legal processes that govern buying and selling a property date back hundreds of years, such as the Chancel repair liability
Jargon: Lawyers spend years training and learning specialised language for their trade and often forget that this is double dutch to the majority of people. However, you won’t find this at In-Deed.
Paper Trails: Technology is making its way into conveyancing but it’s still the exception rather than the rule. Many lawyers and organisations still insist on using paper based communication and snail mail.
Chains: Even if your sale or purchase runs smoothly then you will often be part of a chain of transactions. Being part of a chain usually leads to delay and uncertainty and can even cause your whole transaction to fall over.

We can't, as much as we'd like to, remove all the problems associated with conveyancing. But we can promise to make the legal part of buying or selling a home a much better experience. Back to Top

What do I need to do throughout the conveyancing process?

At In-Deed we have broken down the conveyancing process into seven easy to follow steps. Take a look at our Understanding the Process page to find out more. Back to Top

How can I help speed up the whole process?

There are a number of tasks you can complete ahead of time to speed up the process. Take a look at Understanding the Process on our website for more information. Alternatively hover over the chevrons on your online account. Here you will be able to see the information and documents your lawyer needs at every stage of the conveyancing process.

Please do not hesitate to ask your lawyer what you can prepare in advance they will be happy to explain what can be done to help keep everything moving swiftly along. Back to Top

How do I know what’s happening with my conveyancing transaction?

Firstly, sign in to your In-Deed account. Every time you sign in to your account, you’ll see up to the minute information on what’s happening – along with a record of every email, every phone call and every document. Still need to know more? – Don’t hesitate to give your lawyer a call. They are always happy to help! Back to Top

Instructing In-Deed

What does instructing mean?

The point where you decide to use a specific law firm or conveyancer and therefore provide specific personal information about yourself and the property is called “instructing”. When this happens you are usually asked a series of questions and assigned your lawyer or conveyancer. Some law firms will also take a deposit. Back to Top

How do I instruct In- Deed?

You can instruct In-Deed in a few easy steps online. First, you’ll need to get a quote. When you are ready click the green “get a lawyer now” button and fill in a few short forms in order to instruct In-Deed – If you are missing any information, no problem – your lawyer will be in touch to fill in any blanks.

Alternatively, a member of the In-Deed team can instruct you over the phone. Either call 0330 100 2322 or email enquiries@in-deed.net to arrange a suitable time for us to call you! Back to Top

When can I instruct my lawyer?

You can instruct your lawyer whenever you feel ready. With In-Deed you can even instruct before you have sold and/or agreed on the purchase of a property. Because there are no upfront costs and no obligation to continue with our service many of our customers choose to instruct a lawyer before accepting or making an offer.

Once you have instructed In-Deed your lawyer will be in touch to gather more information about your situation and to offer any advice. Then all you need to do is to keep your lawyer updated on your progress and inform your lawyer as and when you are ready to begin the conveyancing process.

Please be aware that your conveyancing quote is dependent on house value and therefore is subject to change if the property you buy or sell changes price. However, it is easy to get a new quote at any stage.

Click the “get your lawyer now” button on your quote page to fill in some simple and easy forms to enable us to allocate you your lawyer. They will then be in touch to find out more about you and your property.

Alternatively, In-Deed are able to instruct you over the phone and answer any questions you may have. Please call 0330 100 2322 and an In-Deed legal expert will be able to instruct you. Back to Top

Can I speak to a lawyer before I instruct?

Yes, if you have a legal query and need to speak to a lawyer before instructing call In-Deed’s number 0330 100 2322 and select the most appropriate option. One of our legal experts will listen to your question and get the most appropriate lawyer to give you a call. Back to Top

How long does it take for a lawyer to be assigned to me?

After instructing In-Deed you will be immediately assigned to a law firm and provided with their address and telephone number. Your lawyer will then be assigned to you within 4 business hours, however, usually this is much faster. Your In-Deed lawyer will then be in touch to introduce themselves and get everything started. Back to Top

I want to instruct on an additional property. How do I do this?

With In-Deed it is easy to instruct on an additional sale or purchase when you already have an active account. Simply retrieve a new quote for the additional property and click the green “get a lawyer now” button on your quote.

If you are already signed in you will immediately be taken to the instruction forms. Or you will need to sign in first by clicking “already registered?” Next fill in the forms in the same manner you did before. You will automatically be assigned the same lawyer who will get everything moving straight away! Back to Top

My Online In-Deed Account

What is my In-Deed account?

Your Account is your way of knowing exactly where you are in the conveyancing process. It is also the primary way of you contacting your lawyer. We have received very positive customer feedback on its usability and the way it keeps customers in the know throughout the conveyancing process. If you need help understanding how to use your account please give us a call on 0330 100 2322 or email enquiries@in-deed.net. Back to Top

How long after instruction will my In-Deed account be available to me?

After you have instructed In-Deed your In-Deed account will be made immediately available to you. If you need help understanding how your account works take a look at this handy tutorial video.

You will immediately know the name and address of the law firm you are working with and you will be provided with a direct line to the firm. Please provide this information to any relevant parties if you need too. During working hours you will be assigned your lawyer very quickly and be provided with their name and direct line as well. Back to Top

How do I sign into my account?

To sign in to your account, click on the “Sign in” button at the top right corner of your screen. Use the email and password that you gave us when you set up your account. Back to Top

I can’t remember my password

Click "Sign in” at the top right of your screen and then click “Forgotten password.” We’ll ask you for the email that you have registered with us and we’ll send you an email with a special link to reset your password. Click on this link and you’ll be able to choose a new password. Back to Top

I can’t remember the email I used to set up my In-Deed account

Please send an email to enquiries@in-deed.net or call us on 0330 100 2322. Back to Top

My account is locked

1) Email security@in-deed.net
2) Call technical support on 0330 100 2322

How do I send a message to my lawyer?

To send a message to your personal lawyer click the “Send Message” button on the top right-hand corner of your account page and then type your message as you would with a normal email. Once the message is sent it will also save the message to “Your Purchase/Sale History” so you can see all correspondence between yourself and your lawyer. Back to Top

How do I read my messages?

Reading a message on your In-Deed account couldn’t be easier. Simply sign into your account and click the message in “Your Purchase/Sale History.” Your In-Deed account will even display the first three lines of an unread, new message underneath “What’s new.” Back to Top

How do I upload documents?

To get documents to your lawyer, you can either send them via post or upload them electronically to your account.

To upload a document, go to your account and click on the ‘Send message’ button that you use to send a message to your lawyer. Select the correct document on your computer and then click the ‘Upload’ button.

There are some restrictions on file size. If your document is bigger than 5 MB, please separate it into two documents.

If you’re having difficulty, please email enquiries@in-deed.net or call us on 0330 100 2322. Back to Top

How do I know what I have to do next?

In-Deed has broken down the conveyancing process into seven steps to make it easier to understand and follow. Take a look at understanding the process on our website for more information. Alternatively hover over the chevrons on your account. Here you will be able to see what happens, what you need to do and what your lawyer does for each stage.

If you are still confused, send a message to your lawyer by clicking “send message” in the top right corner of your account or call them on their direct line. Back to Top

How to look at different properties on my account?

Sign into your In-Deed account by clicking “Sign in” on the top right-hand corner on In-Deed’s website. Next you will be taken to your account. If you look on left-hand side above In-Deed’s conveyancing process chevrons you will see tabs, the same as when you have multiple tabs open on an internet browser. Click on these to switch between each of your transactions. Back to Top

How do I update my contact details?

Sign in to your In-Deed account. Click on the “Your details” button on the top right of your screen. You can update your contact details and login details here. If you need to update any of the details about your transaction (address of property, purchase price, etc), please contact your lawyer. Back to Top

Other

Can you deal with a HSBC mortgage for my purchase?

Most lenders in the UK have hundreds if not thousands of law firms who they agree can act on behalf of the buyer/borrower and the bank or building society. This means that most conveyancing firms would be able to act for the purchase and for the mortgage without issue. However, HSBC have recently revised their mortgage process and now only have 43 firms across the UK who can act on behalf of them. To make matters more complicated, you must be introduced to these firms by HSBC's panel manager Countrywide and cannot seek out these law firms yourself.

In-Deed's lawyers would be happy to act on your purchase, but you should be aware that you will need to budget for HSBC to have seperate representation. What this means is that you need to pay an additional £192 to HSBC for their lawyer. Back to Top

Can In-Deed deal with Auction Properties? Will this cost me extra?

Yes, In-Deed does accept instructions for auction properties.

In an auction purchase for your lawyer to review the auction pack before the auction there will be a non-refundable payment of £225 (ex VAT) for each auctioned pack reviewed. If you are successful at the auction this fee will be deducted from the legal fee payable at completion

In a sale by auction, for your lawyer to prepare the “legal pack” required by the auctions company there will be a non-refundable payment of £225 (ex VAT) for each pack prepared . If you are successful at the auction this fee will be deducted from the legal fee payable at completion. Please also be aware that the auction company may require searches to be included in the legal pack and these will be charged in addition to the legal fees – your lawyer will provide details of these charges when the auction company requirements are known. Back to Top

My house sale and/or purchase has fallen through, what do I do now?

We are sorry to hear you were unsuccessful with your sale or purchase. Please notify your lawyer by sending them a message on your account or by giving them a call. If you are continuing to try and sell or buy a property let them know and they will leave your account open. This means that if you have any legal questions or instruct on another sale/purchase you will receive professional advice and work with the same lawyer. Back to Top

My lawyer isn’t regularly updating me, what do I do?

We are sorry to hear you are not receiving regular updates, please let a member of the In-Deed team know by emailing us at enquiries@in-deed.net or calling 0330 100 2322 and we will get everything sorted. Back to Top

I need to complain about my lawyer

Every law firm has a different complaints procedure which you will need to consult in order to make an official complaint. Please, also let us at In-Deed know. Julie, In-Deed’s Legal Director, works very closely with all the lawyers and will immediately address any complaints. Back to Top

I need to complain about In-Deed

We are sorry to hear you are not happy with the service In-Deed are providing. Please email any complaints to enquiries@in-deed.net, post to Floor 5, Block 2, Elizabeth House, 39 York Road, London, SE1 7NQ or call 0330 100 2322. All complaints will be sent to In-Deed’s managing director Peter Gordon and dealt with accordingly. Back to Top

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