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Clients left disheartened by expensive and confusing legal services claims the SRA
Antony Townsend, chief executive of the Solicitors Regulation Authority (SRA), has highlighted issues for law firm customers who are often left in the dark and burdened with a large legal fee at the end of proceedings.
Townsend discusses how, “the key concerns that came up from consumers [in our research] were to do with information. The biggest worries were lack of clear expectations and a lack of clarity about charging. Clients feel they don’t know what’s going on, there are delays that are unexplained and they are handed a huge bill at the end.”
“The SRA does not impose a cap on fees but believes its duty is to ensure that there is greater transparency,” explains Townsend. “Our concern is mainly where it has not been made clear what the charges are likely to be.”
At In-Deed we commend the SRA’s efforts in making legal services more transparent. On average In-Deed’s clients require conveyancing once every seven years, which means the majority, have no up-to-date experience of the market. Too often we hear of customers having received a poor conveyancing service and unexpected legal fee upon completion of their property. Because of this In-Deed are committed to changing the stigma surrounding the conveyancing industry by providing a transparent, quality, conveyancing service to all our customers.
How is In-Deed improving conveyancing?
| Transparent conveyancing fee | We give you a breakdown of all the conveyancing costs right at the beginning, so there are no nasty surprises. |
| No completion, no fee | Should your purchase or sale fall through, for any reason, there will no legal costs. You will only have to pay for the disbursements incurred on your behalf! |
| Online conveyancing | Your online account provides you with 24/7 access to your case. See exactly where you are in the conveyancing process, send documents and contact your lawyer. |
| Your lawyer's direct line | Prefer to do things over the phone? No problem! You will receive your lawyer's direct line. |
| Seven-step conveyancing process | See exactly where you are in the conveyancing process and find out what you need to do next. |